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Congress Theme

RIAD, the International Association of Legal Protection Insurance, invites all stakeholders and interested parties to join its exciting congress about claims management: the core of legal protection insurance and the true value for policy holders. 


We want to look at different countries to pinpoint and scrutinise what kind of issues policyholders need to solve (do customers in different countries have different problems?), how legal protection insurers manage claims (do legal protection insurers have different approaches, solutions, working methods, or partners they rely on?), in which ways and by what means legal protection insurers integrate external providers in the customer journey and value chain. 


The congress will discuss and analyse topics such as: the benefits or draw-backs of traditional models, the logic of legislation, the reasons for economic restrictions, the impact of shifting customers’ expectation on the emergence and the advantages of new models for the management of claims. 


The most important business partners (for instance legal professionals or LegalTechs), consumer representatives, legislators, and regulators are invited to come to Bratislava to voice their positions as well as concerns and discuss all relevant issues. A hands-on approach will allow delegates to develop and exchange their own ideas during interactive workshops and discussions. 


Click below to watch the highlights from the 27th congress of the International Association of Legal Protection Insurance, RIAD 



Further video content can be viewed here.


RIAD, the International Association of Legal Protection Insurance, is the only body worldwide representing the unique interests of legal protection insurers and service providers in this field from Europe, Canada, South Africa and Japan. In this capacity, RIAD defends the high potential of legal protection insurance as an easy, affordable and high quality solution for access to justice and the law. 


Who should attend?


  • 120 – 150 participants - CEOs and representatives of legal protection insurers at executive and management levels, stakeholders (e.g. lawyers, consumer representative, insurance associations, etc.), legal and legal-protection specialists, and all interested parties (e.g. national ministries, representatives of regulators and national parliaments etc.). 


Why attend?


  • Expand your knowledge & find solutions – You will hear a lot about things in your field that will be new to you. You will learn how to implement new techniques and how make this work successfully for your businesses and customers. 


  • Networking opportunities – This congress will bring together people from all different geographical areas who share a common interest in legal protection insurance.




Thu 4 October, 2018 14.00 to
Fri 5 October, 2018 17.00




Grand Hotel River Park

Dvorákovo nábrežie 6
811 02 Bratislava, Slovakia

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Forum Europe