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Main Congress Program

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Overall objective of the congress: The overall objective of our congress was to discuss all facets of claims management by legal protection insurers, including the role of our partners, e.g. lawyers and other providers who are involved in the value chain. Delegates developed ideas on what good claims handling means and what is necessary to optimize the value proposition to clients. Equally, we explored current trends: what do customers want? Which technologies/ tools are available on the market? How can this help to improve the services offered to clients?


Day 1: introduction into the topic, exploration of the legal services landscape, positioning and identifying the roles of different market players, setting the scene.


Day 2: identify and address changes on operational and strategic levels. What is ‘good’ claims management? Presentations, workshops, discussions and exploration of solutions for good claims management.


Thursday 4 October, 2018


13:00 – 14:00

Networking lunch and registration

14:00 – 14:15

Opening of the congress, welcome of delegates and introduction

Simon Warr (RIAD President)

14:15 – 15:15

'Where is the legal services market heading and what is the role of legal protection insurers and other players in the market?'

Dr. Bruno Mascello, LL.M
(University of St. Gallen, Vice Director Law & Management, Legal Management)
with Q&A

15:15 – 15:45

Three different ways of claims handling

3 Pitches:
The very restricted system in Germany (Dr. Roland Quinten, ROLAND Rechtsschutz)
A moderate system in Switzerland (Christoph Arnet, Coop Rechtsschutz AG)
A liberal system in the Netherlands (Janine Nanninga, DAS Netherlands)

15:45 – 16:00

Short break

16:00 – 17:00

Panel Discussion 'Which trends have an impact on the management of claims?'

Dr. Bruno Mascello, LL.M
(University of St. Gallen, Executive School of Management, Technology & Law)
Dr. Pierre-Dominique Schupp (CCBE, Rusconi&Associés, Switzerland)
Nicolas Zavalichine (AXA Partners, France & RIAD Vice President)
Dr. Petra Arends-Paltzer (Swiss LegalTech)


18:30 – 22:30

Networking cocktail & dinner at the Grand River Park Hotel

Friday 5 October, 2018


09:00 – 09:15

Opening Address

JUDr. Tomáš Borec (President, Slovak Bar Association)

09:15 – 09:30

Summary and conclusions of the first day, setting the scene for the follow-up.

Andy Edwards (Moderator)

09:30 – 10:30

'Industrialisation of legal services and its consequences'

Michael Taschner (Director, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland)
Antonios Koumbarakis (Manager, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland)

10:30 – 11:00

Coffee Break

11:00 – 11:45

Presentation 'The LegalTech Landscape'

Dr. Petra Arends-Paltzer (Swiss LegalTech) with Dr. Jan Stemplewski (Founder, The Legal Tech Team), Ondrej Materna (Founder & CEO, Legito), and LeX Tan (Founder & CEO, MotionsCloud)

11:45 – 12:30

3 Simultaneous Workshops

1. Clients' expectations as basis for solution management (Chair: Michael Carl, 2b AHEAD)
2. Impact of technology / digitisation on claims management (Chair: Michael Taschner and Dr. Antonios Koumbarakis, PwC Legal Switzerland)
3. The ideal world for claims management (Chair: Janine Nanninga, DAS Netherlands)


12:30 – 14:00

Lunch Break

14:00 – 14:45

‘Client Dialogue – Drivers for the future’

Michael Carl (2b AHEAD)

14:45 – 15:00

Conversation with delegates

15:00 – 15:30

Coffee Break

15:30 – 16:30

Panel Discussion 'What is good claims management? - The insurance and client perspective'

Michael Carl (2b AHEAD)
Herman Buyssens (CCBE)
Michael Taschner (PwC Legal Switzerland)
Dr. Antonios Koumbarakis (PwC Legal Switzerland)
Rainer Brune (ROLAND Rechtsschutz-Versicherungs-AG)
Gabriele Zgubic (Vienna Chamber of Labour)

16:30 – 16:45

Wrap up

Henrik Jensen (RIAD Board Member, Legal24 Norway)

16:45 – 17:00


Simon Warr (RIAD President)


19:00 – 22:30

Gala Dinner at Hrad Castle Restaurant

Gather in the reception at Grand Hotel River Park ready for the bus to depart at 19:00.
Evening dress code: formal (ladies: cocktail dress, little black dress, or elegant pant suit, gentlemen: dark suit with tie or tuxedo)
Please note that this is an optional event and an additional fee will be charged.



Thu 4 October, 2018 14.00 to
Fri 5 October, 2018 17.00




Grand Hotel River Park

Dvorákovo nábrežie 6
811 02 Bratislava, Slovakia

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