Main Congress Program

Thursday 4 October, 2018


13:00 – 14:00

Networking lunch and registration

14:00 – 14:15

Opening of the congress, welcome of delegates and introduction Warr (RIAD President)

14:15 – 15:15

'Where is the legal services market heading and what is the role of legal protection insurers and other players in the market?' Bruno Mascello, LL.M
(University of St. Gallen, Vice Director Law & Management, Legal Management)
with Q&A

15:15 – 15:45

Three different ways of claims handling

3 Pitches:
The very restricted system in Germany ( Roland Quinten, ROLAND Rechtsschutz)
A moderate system in Switzerland ( Arnet, Coop Rechtsschutz AG)
A liberal system in the Netherlands ( Nanninga, DAS Netherlands)

15:45 – 16:00

Short break

16:00 – 17:00

Panel Discussion 'Which trends have an impact on the management of claims?'

Panellists: Bruno Mascello, LL.M
(University of St. Gallen, Executive School of Management, Technology & Law) Pierre-Dominique Schupp (CCBE, Rusconi&Associés, Switzerland) Zavalichine (AXA Partners, France & RIAD Vice President) Petra Arends-Paltzer (Swiss LegalTech)


18:30 – 22:30

Networking cocktail & dinner at the Grand River Park Hotel

Friday 5 October, 2018


09:00 – 09:15

Opening Address Tomáš Borec (President, Bar Association)

09:15 – 09:30

Summary and conclusions of the first day, setting the scene for the follow-up. Edwards (Moderator)

09:30 – 10:30

'Industrialisation of legal services and its consequences' Taschner (Director, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland) Koumbarakis (Manager, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland)

10:30 – 11:00

Coffee Break

11:00 – 11:45

Presentation 'The LegalTech Landscape' Petra Arends-Paltzer (Swiss LegalTech) with Jan Stemplewski (Founder, The Legal Tech Team), Materna (Founder & CEO, Legito), and Tan (Founder & CEO, MotionsCloud)

11:45 – 12:30

3 Simultaneous Workshops

1. Clients' expectations as basis for solution management (Chair: Carl, 2b AHEAD)
2. Impact of technology / digitisation on claims management (Chair: Taschner and Antonios Koumbarakis, PwC Legal Switzerland)
3. The ideal world for claims management (Chair: Nanninga, DAS Netherlands)


12:30 – 14:00

Lunch Break

14:00 – 14:45

‘Client Dialogue – Drivers for the future’ Carl (2b AHEAD)

14:45 – 15:00

Conversation with delegates

15:00 – 15:30

Coffee Break

15:30 – 16:30

Panel Discussion 'What is good claims management? - The insurance and client perspective'

Panellists: Carl (2b AHEAD) Buyssens (CCBE) Taschner (PwC Legal Switzerland) Antonios Koumbarakis (PwC Legal Switzerland) Brune (ROLAND Rechtsschutz-Versicherungs-AG) Zgubic (Vienna Chamber of Labour)

16:30 – 16:45

Wrap up Jensen (RIAD Board Member, Legal24 Norway)

16:45 – 17:00

Conclusions Warr (RIAD President)


19:00 – 22:30

Gala Dinner at Hrad Castle Restaurant

Gather in the reception at Grand Hotel River Park ready for the bus to depart at 19:00.
Evening dress code: formal (ladies: cocktail dress, little black dress, or elegant pant suit, gentlemen: dark suit with tie or tuxedo)
Please note that this is an optional event and an additional fee will be charged.