Main Congress Program

Thursday 4 October, 2018

Afternoon

13:00 – 14:00

Networking lunch and registration

14:00 – 14:15

Opening of the congress, welcome of delegates and introduction

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11546Simon Warr (RIAD President)

14:15 – 15:15

'Where is the legal services market heading and what is the role of legal protection insurers and other players in the market?'

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11542Dr. Bruno Mascello, LL.M
(University of St. Gallen, Vice Director Law & Management, Legal Management)
with Q&A

15:15 – 15:45

Three different ways of claims handling

3 Pitches:
The very restricted system in Germany (https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11587Dr. Roland Quinten, ROLAND Rechtsschutz)
A moderate system in Switzerland (https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11548Christoph Arnet, Coop Rechtsschutz AG)
A liberal system in the Netherlands (https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11586Janine Nanninga, DAS Netherlands)

15:45 – 16:00

Short break

16:00 – 17:00

Panel Discussion 'Which trends have an impact on the management of claims?'

Panellists:
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11542Dr. Bruno Mascello, LL.M
(University of St. Gallen, Executive School of Management, Technology & Law)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11575Dr. Pierre-Dominique Schupp (CCBE, Rusconi&Associés, Switzerland)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11541Nicolas Zavalichine (AXA Partners, France & RIAD Vice President)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11544Dr. Petra Arends-Paltzer (Swiss LegalTech)

Evening

18:30 – 22:30

Networking cocktail & dinner at the Grand River Park Hotel

Friday 5 October, 2018

Morning

09:00 – 09:15

Opening Address

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11569JUDr. Tomáš Borec (President, https://www.sak.sk/blox/cms/enSlovak Bar Association)

09:15 – 09:30

Summary and conclusions of the first day, setting the scene for the follow-up.

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11572Andy Edwards (Moderator)

09:30 – 10:30

'Industrialisation of legal services and its consequences'

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11580Michael Taschner (Director, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11581Antonios Koumbarakis (Manager, Legal FS Regulatory and Compliance Services, PwC Legal Switzerland)

10:30 – 11:00

Coffee Break

11:00 – 11:45

Presentation 'The LegalTech Landscape'

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11544Dr. Petra Arends-Paltzer (Swiss LegalTech) with https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11592Dr. Jan Stemplewski (Founder, The Legal Tech Team), https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11601Ondrej Materna (Founder & CEO, Legito), and https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11595LeX Tan (Founder & CEO, MotionsCloud)

11:45 – 12:30

3 Simultaneous Workshops

1. Clients' expectations as basis for solution management (Chair: https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11547Michael Carl, 2b AHEAD)
2. Impact of technology / digitisation on claims management (Chair: https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11580Michael Taschner and https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11581Dr. Antonios Koumbarakis, PwC Legal Switzerland)
3. The ideal world for claims management (Chair: https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11586Janine Nanninga, DAS Netherlands)

Afternoon

12:30 – 14:00

Lunch Break

14:00 – 14:45

‘Client Dialogue – Drivers for the future’

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11547Michael Carl (2b AHEAD)

14:45 – 15:00

Conversation with delegates

15:00 – 15:30

Coffee Break

15:30 – 16:30

Panel Discussion 'What is good claims management? - The insurance and client perspective'

Panellists:
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11547Michael Carl (2b AHEAD)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11543Herman Buyssens (CCBE)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11580Michael Taschner (PwC Legal Switzerland)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11581Dr. Antonios Koumbarakis (PwC Legal Switzerland)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11598Rainer Brune (ROLAND Rechtsschutz-Versicherungs-AG)
https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11604Gabriele Zgubic (Vienna Chamber of Labour)

16:30 – 16:45

Wrap up

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11545Henrik Jensen (RIAD Board Member, Legal24 Norway)

16:45 – 17:00

Conclusions

https://riad.eu-ems.com/speakers.asp?event_id=3332&page_id=9222#s11546Simon Warr (RIAD President)

Evening

19:00 – 22:30

Gala Dinner at Hrad Castle Restaurant

Gather in the reception at Grand Hotel River Park ready for the bus to depart at 19:00.
Evening dress code: formal (ladies: cocktail dress, little black dress, or elegant pant suit, gentlemen: dark suit with tie or tuxedo)
Please note that this is an optional event and an additional fee will be charged.