Main Congress Program

Thursday 5 October, 2017

Afternoon

13:00 – 17:10

Day 1

Dress Code: Jeans with t-shirt, button-down shirt, or top
Location: http://www.clontarfcastle.ie/hotel-dublinClontarf Castle
Room: The Great Hall

https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11513Matt Cooper, Broadcaster and Journalist, moderates the congress

This day focusses on customers and business partners. While it is clear that the industry must change by adapting, for instance, to the new ways of communication, it proves to be difficult to do so. Delegates will understand in which ways and how consumer behaviour has changed, what customers expect from businesses, and how they want to connect. On top of this, Angela Peacock will demonstrate why it is so difficult to transform because expectations and unconscious bias stand in the way of exploring opportunities and finding unorthodox solutions to existing problems.

13:00 – 14:00

Welcome Lunch & Registration

14:00 – 14:10

Welcome and opening

Simon Warr , President, RIAD

14:10 – 14:30

Introduction into the program & housekeeping by the moderator

14:30 – 15:30

Consumer behaviour – Businesses’ challenge

Kristian Myrseth , Associate Professor in Behavioural Science and Marketing, Trinity College Dublin

15:30 – 17:00

Unconscious bias

Angela Peacock , Global Thought-Leader in Diversity and Inclusion, Chair and founding partner, The People Development Team

17:00 – 17:10

Conclusions of the day

Evening

18:00 – 22:00

Networking Cocktail & Dinner

Evening dress code: the same as during the day, i.e. jeans with t-shirt, button-down shirt, or top

18:00 - 19:00 - Networking Cocktail at the Indigo Lounge of Clontarf Castle Hotel
A coach will transfer delegates and accompanying partners to the dinner venue

19:30 – 22:00 - Networking Dinner at ‘Café en Seine’, 40 Dawson Street, Dublin 2
A coach will take delegates and accompanying partners back to the hotel

Friday 6 October, 2017

Morning

09:00 – 16:30

Day 2

Dress code: Business attire
Room: The Great Hall

The focus is on the insurance business and the positioning of legal protection insurers in an environment that is changing at a breathtakingly speed. Renowned experts outline the global landscape of the FinTech revolution which the insurance industry is presently dealing with and address those questions which are of particular interest for the legal protection sector. Delegates discuss in three separate working groups the key areas which business must tackle if they seriously want to remain relevant: where do we have to start and what do we need to change to make people choose legal protection insurers as their partners?

09:00 – 09:10

Greeting of delegates

09:10 – 10:00

InsurTech – Reshaping insurance today

Dr. Gero Matouschek , Partner Strategy&, PwC

10:00 – 11:00

Panel discussion: What is your first step for changing Legal Protection Insurance?

Panellists:
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11409Dr. Gero Matouschek, Partner Strategy&, PwC
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11355Rob Vromen, CEO, Euromex nv
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11516Paul Kavanagh, Managing Director, McCarthy Insurance Group
The Consumer

11:00 – 11:30

Coffee break

11:30 – 12:30

3 simultaneous Workshops

The workshops address the 3 main areas where legal protection insurers need to change:

Workshop 1: Culture within your company – Does your internal DNA allow change?
Facilitator: https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11535Ward Hameryck, District Manager, Euromex

Workshop 2: Communication/ connection with customers - Is it good enough?
Facilitator: https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11531Matthew Williams, Head of AmTrust Law, AmTrust Financial Services, Inc. (AFSI)

Workshop 3: Insurers’ value proposition to customers – Do legal protection insurer offer what their customers want?
Facilitator: https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11532Nicolas Zavalichine, Head of Legal Protection Business Line, AXA Partners

Afternoon

12:30 – 14:00

Lunch

14:00 – 14:45

What is the future for legal protection insurance?

Yannis Samothrakis , Partner, Clyde & Co

14:45 – 16:00

Panel discussion: Can we stay ahead of the game?

Panellists:
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11535Ward Hameryck, District Manager, Euromex
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11531Matthew Williams, Head Of AmTrust Law , AmTrust International
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11532Nicolas Zavalichine, Head of Legal Protection Business Line, AXA Partners
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11520Yannis Samothrakis, Partner Clyde&Co
https://riad.eu-ems.com/speakers.asp?event_id=3328&page_id=8147#s11521Jeff Bell, CEO, LegalShield, USA

16:00 – 16:20

Highlights and conclusions of the congress

Adrienne O'Sullivan , CEO, Ireland, DAS

16:20 – 16:30

Final remarks & closing of the congress

Simon Warr , President, RIAD

Evening

19:00 – 22:30

Gala Dinner at Clontarf Castle

Dress code: Formal (ladies: cocktail dress, little black dress, or elegant pant suit, gentlemen: dark suit with tie or tuxedo)

(We kindly ask you to note that this is an optional event for which an additional fee will be charged)